Privacy policy
Ronja & Birk store privacy policy
We ensure our customers that their privacy is fully respected and that their personal data is protected.
The security of your personal data is very important to us. We are committed to processing them to the highest standards, which is why we have prepared this privacy policy, which describes how and for what purpose we process your personal data and what rights you have.
In matters not regulated by the terms and conditions, the Regulations of the Civil Code and the relevant laws of Poland, as well as the laws of the European Union, in particular GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC) shall apply.
In accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council on data protection of 27.4.2016 on the protection of natural persons with regard to the processing of their personal data and on the free movement of such data and repealing Directive 95/46/EC, OJ L 119 of 4.5.2016. (hereinafter: GDPR), I inform you as follows:
The administrator of the personal data is:
DDtherm Spolka z ograniczona odpowiedzialnoscia (LLC) with its registered office in Krasiejow (ul. Brzeziny 23A, 46-040 Krasiejow), REGON: 160132737, NIP: 7561915172, entered in the register of entrepreneurs of the National Court Register kept by the District Court in Opole VIII Economic Division of the National Court Register under the registration number 0000286377, e-mail: info@ronja-birk.eu
Why do we process your personal data?
We process personal data in association with purchases made in our online store for the processing of your orders, the payment process, the delivery process, as well as supporting processes, including after-sales service, intended to ensure the highest level of satisfaction with our services and products.
What personal data do we process?
We process personal data obtained from you in the course of using our website, when registering for a user account and in connection with orders placed and other activities carried out in interaction with our website and online store.
We process the following categories of personal data:
1. Contact and order processing data such as your name, email address, phone number, billing address, delivery address, VAT ID, as well as the name, address and REGON of your sole proprietorship;
2. Order history and payment information;
3. User account identification numbers;
4. Data related to your use of our service and your behaviour on our site that is collected automatically (including, but not limited to, the type of device used, unique device number, device IP address, operating system, browser type, website usage and diagnostic information, search history, session summary, location information and other data provided automatically through your browser).
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for the use of our services: placing and processing and of orders, i.e. for the conclusion and execution of transactions.
In addition, we may process personal data within the legitimate interests in order to offer and improve the quality of our services and products, marketing communications, advertising, to ensure user security, to combat fraud and abuse or, if necessary, to establish and protect our rights or to pursue claims.
We also process personal data on the basis of and within our obligations under applicable law..
For how long will we process your personal data?
We will process your personal data for as long as you remain a customer of our online store and if this is necessary for order processing and after-sales service, in particular in connection with possible warranty and guarantee claims. After the expiry of this period, your data will be deleted unless their further storage is a legal obligation or remains necessary for the fulfilment of contractual obligations.
Do we process your data automatically (including through profiling)?
We may process some personal data automatically, in particular for the purposes of statistical analysis or presenting personalised marketing content, but this will not affect your rights or have any legal effect.
Where do we store your personal data?
Your personal data will be stored in the countries of the European Economic Area ("EEA"). However, some of the services we use may also require data to be transferred and processed outside the EEA. Any such transfer of personal data will comply with applicable laws and will be based on appropriate legal safeguards (standard contractual clauses for the protection of personal data approved by the European Commission).
With whom do we share your personal data?
Service providers
We share personal data with partner services and companies that provide services for us, such as hosting and data storage, online sales management including order processing, payment service providers (Internet payment operators or banks) for the proper implementation of services, as well as shipping companies (DHL, InPost), and other services necessary or supporting the conduct of business electronically to ensure high quality service, satisfaction and security of users. We may also share personal data with entities that provide the following services for us: accounting services, HR and payroll services, marketing services, IT services, financial services, legal services, consulting services and other services related to the running of the business. Entities that process personal data as part of the services they provide to us are obliged to ensure that your personal data is protected and that your rights are respected in accordance with applicable law.
Affiliates
We may share personal data with entities that are related to us personally, by capital or otherwise. In the event of a merger or acquisition, as well as the reorganisation of our business, entering into joint ventures with other entities, and the spin-off or disposal of all or part of our business, we may transfer some or all of your personal information to other entities.
Legal obligations and security
We may transmit personal data to the competent administrative authorities, institutions and other authorised entities in the country and abroad if we are required to do so by applicable law, as well as at their request in the context of the procedures laid down by law. We may also transfer personal data to authorities, institutions and third parties for the purpose of ensuring user security, combating fraud and abuse, or if this is necessary to establish and protect our rights or assert claims.
What rights do you have?
You benefit from a number of rights in relation to the processing of your personal data. You can obtain further information about the scope and execution of your rights by contacting us via email address: info@ronja-birk.eu
The right to access the personal data we process
You have the right to request information from us on whether we process your personal data and, among other things, to what extent, for what purpose and how we do it, with whom we share the data we hold and where we obtained it from. You can make a request to this effect via the contact email address we have given or in your preffered way.
The right to data portability
You have the right to receive a copy of your personal data from the administrator in a structured, commonly used and machine-readable format, and to transfer personal data to another administrator
The right to correct personal data
You have the right to request that we correct inaccurate data without delay and, taking into account the purposes of the processing, to complete incomplete personal data, including by providing an additional statement.
The right to request the deletion of your personal data
You have the right to request the immediate deletion of your personal data when:
- they are no longer necessary for the purposes for which they were collected or otherwise processed,
- you have withdrawn your consent to the processing of your data and we have no other valid basis for processing it,
- you have lodged an objection and there are no overriding legitimate grounds for the processing,
- your personal data has been unlawfully processed,
- the personal data must be deleted in order to comply with a legal obligation.
However, there may be legitimate exceptional cases where we are unable to comply with your request.
The right to request the restriction of processing of personal data
You have the right to request that we restrict the processing of your personal data:
- if you believe your data is inaccurate and you report this to us - we will restrict processing until we verify the data accuracy,
- if the processing is unlawful but you do not agree to the deletion of the data,
- if we no longer need your personal data for the proper purposes of the processing, but it is necessary for the purposes of claiming, establishing or protecting your rights,
- if you object to the processing, until we have investigated whether we have a legitimate overriding interest justifying further processing despite your objection.
The right to withdraw consent to the processing of personal data
If the basis for the processing of your personal data is your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that was carried out on the basis of consent prior to its withdrawal.
The right to object to the processing of your personal data
You have the right to object at any time to the processing of your personal data (including profiling) for purposes that arise from the legitimate interests of the controller or a third party. Further processing is only possible if there are overriding legitimate grounds for the processing of your personal data or if certain data are necessary for the assertion of claims, the establishment or protection of rights.
The right to object to direct marketing
You have the right to object at any time to the processing of your personal data for direct marketing purposes (including profiling) to the extent that the processing is related to such direct marketing. If you object, your personal data will not be used for such purposes.
How can you exercise your rights?
The law does not require a specific form or method of communication for the exercise of your rights. However, we attach great importance to ensuring that they can be exercised effectively, which is why we handle enquiries, applications and requests relating to the exercise of these rights via email at info@ronja-birk.eu.
Right to lodge a complaint with a supervisory authority
If you believe that we are processing your personal data inappropriately, you can always contact us, as well as lodge a complaint with the supervisory authority (President of the Office for Personal Data Protection).
Updating the Privacy Policy
If it becomes necessary to update this privacy policy, you will always have access to the current version on our website. We will also inform you of any significant change as soon as it is implemented.
PRIVACY POLICY (COOKIES AND OTHER SIMILAR TECHNOLOGIES)
The security of your personal data is very important to us. We are committed to processing them to the highest standards, which is why we have prepared this privacy policy, which describes how and for what purpose we process your personal data and what rights you have in connection with our use of cookies and other similar technologies.
Our website may use cookies and other similar technologies (hereinafter collectively: "cookies"). Cookies are small text files sent by our website or third parties through our website and stored on your device and then read by your browser. Cookies are a technology commonly used to store and transmit information enabling for example the storage of your settings and preferences, the collection of statistics and the optimisation of websites, the personalisation of displayed content and the matching the advertisements.
Please see below for information on the types and use of cookies on our website.
Who is the controller of your personal data?
The administrator of your personal data is:
DDtherm Spolka z ograniczona odpowiedzialnoscia (LLC) with its registered office in Krasiejow (ul. Brzeziny 23A, 46-040 Krasiejow), REGON: 160132737, NIP: 7561915172, entered in the register of entrepreneurs of the National Court Register kept by the District Court in Opole VIII Economic Division of the National Court Register under the registration number 0000286377, e-mail: info@ronja-birk.eu.
Why do we process your personal data?
Some cookies are necessary to ensure secure and efficient communication / data transmission over the network, the proper functioning of the basic functions of the website and the provision of services based on mechanisms implemented on the website (e.g. shopping cart mechanisms, encryption of data during payments, efficient loading of the website). Other cookies allow us to analyse how the site is used in order to improve performance and enhance the user's interaction, experience and user experience. We also use cookies to adjust the advertisements displayed to your needs and preferences and to share our pages and content via external social networks and other external sites, including for advertising purposes.
What personal data do we process?
We process personal data in the course of using our website, when registering a user account, and in connection with orders placed and other activities carried out in interaction with our website and online store.
In particular, we may automatically process the following categories of data: type of device used, unique device number, IP address of the device, operating system, browser type, website usage and diagnostic information, search history, session summary, location information and other data provided automatically through your browser.
Types of cookies collected by us:
- Required cookies - these cookies are necessary to ensure secure and efficient communication / data transmission over the network, the proper functioning of the basic functions of the website and the provision of services based on the mechanisms implemented on the website (e.g. shopping cart mechanisms, encryption of payment data, efficient loading of the website).
- Functional cookies - these cookies allow us to analyse the use of the website in order to improve performance and enhance the user's interaction, experience and user experience.
- Social cookies for sharing pages and content via external social networks and other external sites, including use for advertising purposes.
- Advertising cookies used to match the advertisements displayed to your needs and preferences. We may share this information with advertisers or use it to better understand your interests.
What is the legal basis for processing personal data?
We process personal data relating to cookies as part of our legitimate interest in providing information about our activities and offering services and products through the website.
In the case of cookies related to the handling of the sales process and the conclusion of transactions within the mechanism of the online store, we process personal data in order to conclude and perform the transactions concluded with users.
How long will we process your personal data?
Cookies remain in the memory of your device only until you close your browser (session cookies) or permanently until they are deleted or the expiry period has passed (permanent cookies). You can delete cookies from your computer or mobile device yourself at any time via your browser settings. You can also deactivate in your browser settings the possibility to save all cookies or cookies from third parties. If you disable cookies, our website may not function properly or you may not be able to use certain functionalities.
Do we process your data automatically (including through profiling)?
Personal data related to cookies are processed automatically, in particular for the purposes of adapting the content of the website to your preferences, optimising the use of the websites, statistical analysis or presenting personalised marketing content. Processing your data in this way will not affect your rights or have any legal effect.
Where do we store your personal data?
Your personal data will be stored in the countries of the European Economic Area ("EEA"). However, some of the services we use may also require data to be transferred and processed outside the EEA. Any such transfer of personal data will comply with applicable laws and will be based on appropriate legal safeguards (standard contractual clauses for the protection of personal data approved by the European Commission).
Who do we share your personal data with?
We may share your personal data with third parties, e.g. for the purposes of providing communication with you, analytical services related to studying how you interact with the website or collecting statistics on the use of the website in order to improve and optimise it, as well as handling the payment process, displaying personalised advertisements and providing opportunities to share content on social networks and external sites.
Some cookies are placed on your device through our website, but by third parties (for example, when you make a purchase from an online store or as part of the payment process). Cookies from third parties may also be placed by social networks or for advertising purposes allowing us to track and analyse your activities on the websites and provide personalised advertising, including remarketing of our products.
What rights do you have?
You benefit from a number of rights in relation to the processing of your personal data. You can obtain further information about the scope and exercise of your rights by contacting us via email address: info@ronja-birk.eu
The right to access to personal data we process
You have the right to request information from us on whether we process your personal data and, among other things, to what extent, for what purpose and how we do it, with whom we share the data we hold and where we obtained it from. You can make a request to this effect via the contact email address we have given or in your preffered way.
The right to data portability
You have the right to receive a copy of your personal data from the administrator in a structured, commonly used and machine-readable format, and to transfer personal data to another administrator
The right to correct personal data
You have the right to request that we correct inaccurate data without delay and, taking into account the purposes of the processing, to complete incomplete personal data, including by providing an additional statement.
The right to request the deletion of your personal data
You have the right to request the immediate deletion of your personal data when:(i) they are no longer necessary for the purposes for which they were collected or otherwise processed, (ii) you have withdrawn your consent to the processing of your data and we have no other valid basis for processing it, (iii) you have lodged an objection and there are no overriding legitimate grounds for the processing, (iv) your personal data has been unlawfully processed, (v) the personal data must be deleted in order to comply with a legal obligation. However, there may be legitimate exceptional cases where we are unable to comply with your request.
The right to request the restriction of processing of personal data
You have the right to request that we restrict the processing of your personal data: (i) if you believe your data is inaccurate and you report this to us - we will restrict processing until we verify the data accuracy, (ii) if the processing is unlawful but you do not agree to the deletion of the data, (iii) if we no longer need your personal data for the proper purposes of the processing, but it is necessary for the purposes of claiming, establishing or protecting your rights, (iv) if you object to the processing, until we have investigated whether we have a legitimate overriding interest justifying further processing despite your objection.
The right to withdraw consent to the processing of personal data
If the basis for the processing of your personal data is your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that was carried out on the basis of consent prior to its withdrawal.
The right to object to the processing of your personal data
You have the right to object at any time to the processing of your personal data (including profiling) for purposes that arise from the legitimate interests of the controller or a third party. Further processing is only possible if there are overriding legitimate grounds for the processing of your personal data or if certain data are necessary for the assertion of claims, the establishment or protection of rights.
The right to object to direct marketing
You have the right to object at any time to the processing of your personal data for direct marketing purposes (including profiling) to the extent that the processing is related to such direct marketing. If you object, your personal data will not be used for such purposes.
How can you exercise your rights?
The law does not require a specific form or method of communication for the exercise of your rights. However, we attach great importance to ensuring that they can be exercised effectively, which is why we handle enquiries, applications and requests relating to the exercise of these rights via email at info@ronja-birk.eu.
Right to lodge a complaint with a supervisory authority
If you believe that we are processing your personal data inappropriately, you can always contact us, as well as lodge a complaint with the supervisory authority (President of the Office for Personal Data Protection).
Updating the Privacy Policy
If it becomes necessary to update this privacy policy, you will always have access to the current version on our website