ONLINE STORE REGULATIONS

Ronja & Birk

§1

General provisions

1. The online store [hereinafter referred to as the "Store"] conducts retail sales via the Internet, on the basis of these Regulations [hereinafter referred to as the "Regulations"].

2. The Store is owned by: DDtherm Sp. z o.o. with its registered office in Krasiejów, ul. Brzeziny 23A , NIP: 7561915172, REGON: 160132737, tel +48 77 465 13 10, adres email: info@ronja-birk.eu.

3. Regulations are an integral part of the sales contract concluded with the Customer.

4. A condition for the conclusion of a sales contract is the acceptance of the Terms and Conditions by the Customer.

5. Prices given in the Store are gross prices (including VAT).

6. Goods available in the Store are free from physical and legal defects.

§2

Orders

1. Orders may be placed as follows:

a) via the form available on the Store's website,

b) by e-mail to the address available on the Store's website,

c) by phone on the numbers intended for placing orders, available on the Store's website on the "Contact" tab.

2. A condition of the contract is providing by the Customer all needed data which allow to verify the Customer and the recipient of the goods. The Store confirms the order by e-mail or phone. The store has the right to refuse to accept an order, restrict the method of payment or demand prepayment if there are well-founded doubts as to the authenticity and reliability of the data provided or the method of payment.

3. The parties are bound by the information contained on the Store's website next to the purchased goods at the moment of placing an order. in particular: the price, the characteristics of the product, its features, the elements included in the set, the date and method of delivery.

4. The information on the Store's website does not constitute an offer within the meaning of the Polish Civil Code. By placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Customer confirms the Order by clicking on the confirmation link in the e-mail sent to the Customer by the Store.

§3

Payments

1. The Customer may choose the following methods of payment:

a) prepayment - by bank transfer or credit card

b) in another way, if it is specified on the Store's website.

2. Shipping prices are specified in the delivery price list. 

3. The delivery option "E-MAIL gift cards only" applies only to gift cards sent electronically to the e-mail address provided by the customer. Selecting this option for the purchase of products other than gift cards results in cancellation of the entire order. 

4. The selection of the option "EMAIL only gift cards" is possible only in the case of prepayment via credit card.

5. Gift cards are not exchangeable for cash.

6. The condition for the goods issue is payment for the goods and delivery.

7. Promotions do not combine.

§4

Dispatch of goods

1. The ordered goods are dispatched by the Store via shipping carriers, freight forwarders or made available for personal collection by the customer at the business office.

2. In the case of payment via prepayment - by bank transfer , the shipping time is extended by the period between the placement of the order and the date on which the money enters Store's bank account.

3. In the case of the purchasing of gift cards, it is possible to send the card in electronic form to the e-mail address provided by the customer. If the customer chooses this form of order execution, there are no additional shipping costs for the gift card.

§5

Complaints

1. The ground for the complaint to be recognized is submitting by the Customer of proof of purchase of the goods (receipt or VAT invoice).

2. In the case the goods do not comply with the contract, the Customer should send back to the Store the defective goods together with a description of the non-conformity.

3. The Store will respond to the Customer's complaint within 14 working days from the time the goods are returned together with a description of the non-conformity. If verification of the non-conformity requires an expert opinion, or a representative of the manufacturer of the goods, the deadline for the Store to respond is extended by the time the Store obtains such an opinion.

4. If the execution of a justified complaint involves sending the Customer a new product or removing the non-conformity, the costs of delivery will be covered by the Store.

5. Individual settings of the Customer's computer and monitor causing an erroneous or distorted display of information about the goods (e.g. colours) cannot be the basis for a complaint.

§6

Right of withdrawal

1. On the basis of the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Hazardous Product of 2 March 2000. Customer has the right to withdraw from the contract.

2. The right to withdraw from the contract is effective if the Customer within 14 days of receiving the goods submits to the Store a statement of withdrawal from the contract.

3. The Customer shall return the goods to the Store within 14 days of making the declaration of withdrawal. Returned goods should be intact, complete, in original packaging, without any traces of use. Shipping costs are to be covered by the Customer.

4. Within 3 working days of receiving the parcel, the Store will check the condition of the product.

5. Within 7 days of checking the goods, the Store will return the amount paid to the Customer, less the costs of processing the order. The Customer should indicate the bank account number to which the returned amount is to be transferred. In the case of payment by credit card, the refund will be made to the card.

6. In case of breaching by the Customer the conditions set out in above-mentioned paragraphs 2 and 3, the declaration of withdrawal is not valid, the goods are not refundable, and the Store does not return the amount paid to the Customer.

7. The Customer shall not have the right of withdrawal in the cases specified in Article 10(3) of the Act specified in paragraph 1 above, i.e. with regard to:

a) in the case of services started, with the Customer's consent, before the expiry of the withdrawal period (applies to cases of provision of services and not to sales of goods),

b) audio and visual recordings and those recorded on computer data carriers after the removal of their original packaging by the Customer,

c) contracts relating to services for which the price or compensation depends solely on the movement of prices on the financial market,

d) services of the characteristics specified by the Customer in the order placed by him or strictly connected with his person,

e) services which cannot be returned or which are perishable due to their nature,

f) the supply of newspapers,

g) gambling services.

§7 

Privacy protection

1. By placing an order, the Customer agrees to the processing of his or her personal data for the sole purpose to fulfill the order.

2. The Customer may also give separate consent to receive advertising and promotional materials from the Store, including a trade newsletter.

3. The Customer has the right to inspect and correct his/her data and to request its deletion.

§8

Intellectual property

It is forbidden to use any materials published on the Store's website (including photographs and descriptions of goods) without the Store's written consent.

§9

Entry into force and amendments to the Regulations

1. Regulations come into force on publication on the website of the Store.

2. The Store reserves the right to amend the Regulations, which come into force on the day of their publication on the Store's website. Contracts concluded before the amendments to the Regulations apply to the version of the Regulations in force on the date of placing an Order by the Customer.