FAQ
Below you can find the answers we have prepared to the most frequently asked questions about making purchases in our shop.
Click on the question that applies to you:
- How do I check product availability?
- How do I check the status of my order?
- How long will I have to wait for my parcel?
- What forms of delivery are available?
- How much will I pay for postage?
- How do I pay for my order?
- Can I collect my order in person?
- What are discount vouchers?
- What is the storage?
- Can I get a VAT invoice?
- How can I modify my order?
- I placed an incorrect order. How can I cancel it?
- Where is my parcel?
- Do the products come with a warranty?
- I have a problem with a product I ordered. What now?
- Can I return a purchased product?
How do I check product availability?
Next to each product you will find information about its availability in the shop:
- Out of stock - currently 0 items in stock; if you are very interested in this product, please let us know via email:info@ronja-birk.euor by phone:+48 77 465 13 10
- Last pieces – last pieces of a certain item, it is worth hurrying to buy!
- Medium quantity - we have at least a few / several items in stock
- Large quantity - we have enough of the product in stock to handle multiple orders
- Available to order - we can source this product especially for you - contact us by email:info@ronja-birk.euor by phone:+48 77 465 13 10
- Expected delivery - the product will be available soon
- Discontinued - the product is no longer available in our store
How do I check the status of my order?
We will send information on the progress of your order to your email address. In addition, by logging in to your account you will be able to access all the information about your current and already completed orders: status, contents, addresses given, etc.
How long will I have to wait for my parcel?
Immediately after placing your order, you will receive an email with a link that you have to click on to confirm your order - at that point we will start the processing of your order. You will receive regular email updates on the status of your order.
Delivery date = dispatch date + delivery time
The dispatch date is based on the availability of the products and the selected payment method, while the delivery time depends on the delivery method you have chosen.
» detailed description of the orders' processing
What forms of delivery are available?
Depending on the quantity and weight of the products you order, the payment method you choose and your own preferences, you can choose one of the delivery methods:
- courier company,
- personal collection.
How much will I pay for postage?
You will find out the total cost of delivery when you add products to your basket and select the delivery method and payment method - in the summary you will see the exact cost to be paid. Depending on the selected form of payment and delivery method, the cost of delivery ranges from a few to several EURO.
How do I pay for my order?
Depending on the value of your order, your chosen method of delivery and your own preferences, you can choose one of the following payment methods:
- bank transfer to a bank account,
- electronic payment (online transfer).
Can I collect my order in person?
Of course, you can collect your order at the personal collection point located at: Rynek 3, 47-154 Gora Sw. Anny. You will find the point's opening hours under the Stationary store tab. There are no additional costs for personal collection.
What are discount vouchers?
Discount vouchers are offered to our customers in many promotional campaigns. These take the form of codes which need to be typed into the shopping basket in the appropriately marked field. This will recalculate the total payment including the discount
Please note that most discount codes have a have a certain period of validity. Once it expires, the discount code is no longer active - it will not cause any price cut.
What is the storage?
The storage is a place where you can add products you are still thinking about. Only logged-in users have access to this functionality.
If you hesitate whether to buy a certain product or not, and you have an account in our online store, please log-in and add the product to the storage. The products in the storage will be saved for you. The next time you log in, you will find all the products you have saved in the storage. You can return to them at any time, move them to the shopping basket or remove them from the storage.
Can I get a VAT invoice?
Yes, you can receive a VAT invoice for products purchased in our store. In order to do so, while placing an order, in the form with your data select the "company" option and enter your invoice details. If you wish to receive a VAT invoice, inform us about it in the Notes ("Additional information" section). If your delivery address is different from your invoice details, select the 'other delivery address' option in the form and enter the address to which the order should be sent.
The VAT invoice date is the dispatch date of your order. It is not possible to change this date.
How can I modify my order?
You can only modify your order until it's completed. Once it has been dispatched the modification is no longer possible. To modify your order in any way (change of address, adding products to the order, change of payment or delivery method), please contact us as soon as possible, preferably by phone:+48 77 465 13 10.
I placed an incorrect order. How can I cancel it?
You can only cancel your order until it's completed. Once it has been dispatched the cancellation is no longer possible. To cancel your order, contact us as soon as possible - preferably by phone: +48 77 465 13 10.
Where is my parcel?
When you choose the "courier" delivery option, in an email you will receive a tracking number and a link to a website where you can track the location of your parcel in real time. This link is also visible to registered customers of the store, in the "order details" preview, in the "my parcel" column.
Do the products come with a warranty?
Yes, the products available in our store's offer have manufacturers' warranties, valid in Europe. Information about the warranty period can be found in the product description, as well as on the manufacturers' websites. It is important to keep the proof of purchase (bill or invoice) as well as the original packaging until the warranty period expires. This is the basis for making a claim.
I have a problem with a product I ordered. What now?
Always check for transport damage before collecting your parcel. If the packaging has visible external damage, we recommend that you refuse to accept the parcel and then contact us on phone number:+48 77 465 13 10.
If you wish to make a complaint, please make sure whether the product should be complained about in our shop or at the manufacturer. You will find information on this subject in the warranty card, as well as in the product description on our website or on the manufacturer's website.
Can I return a purchased product?
Yes, in accordance with the Act of 2 March 2000, within 10 days from the date of collecting the parcel with your order, you may return a product purchased from the online store without stating a reason. However, such goods must not bear any traces of use, must not be damaged or destroyed, and must be in the original packaging with all its contents.